Billing & Refunds

Last updated: 26 October 2026 (draft)

[TBD: counsel review pending. Bracketed items are open.]

1. Trial

Every plan starts with a trial. The trial length is shown at sign-up and applies to new trials only.
A payment card is captured up front, via our payment gateway. We never store your card number.
Cancel before the trial ends and you are not charged.
Unless cancelled, your card is charged automatically when the trial ends.

2. Renewal and cancellation

Subscriptions renew automatically each billing period at the then-current price until cancelled.
You can cancel at any time in the app. Your plan stays active until the end of the billing cycle you have paid for, then stops.
Invoices will be available in the app. [TBD: invoices are not live yet; SST/tax details.]
We will give written notice before changing your price; it applies from your next renewal.

3. Refunds

We refund a charge only when it was a billing error on our side: a duplicate charge, a wrong amount, a charge after you cancelled in time, or any other charge that should not have happened.
A billing-error refund is always for the full amount of that charge. We do not give partial or pro-rated refunds.
Cancelling does not refund the current period. Your plan stays active until the end of the billing cycle you have paid for, then stops. You are not charged again.
If you cancel during your trial, you are not charged.
Moving from an individual plan to an Agency seat does not refund the unused part of your individual plan. [TBD: whether unused time is credited.]
To report a billing error, email [TBD: billing@closa.my] with your account email and the date and amount of the charge. Approved refunds go back to the card that was charged.

[TBD: counsel to confirm this wording against any statutory refund rights.]

4. If payment fails or your plan ends (lapse)

When	What happens
Day 0 to 3	Grace period. Full access, with reminders to fix payment.
After grace	Inactive. Your Showroom shows an inactive notice (no redirect). You can still see your lead list but cannot open, edit or export leads or documents.
Day 30	CRM and lead data deleted. This cannot be undone.
Day 60	Account removed.

Reactivating by paying before deletion restores access. Supporting documents also auto-delete 180 days after a lead is Closed or Cancelled, whatever your plan status. Audit metadata and billing records are kept for 7 years. [TBD: confirm day counts are measured from the end of grace or from the failed payment.]

5. Agency plans

Agency plans are billed to the Agency, which manages seats. Removing an SA frees the seat; leads the Agency added stay with the Agency. [TBD: seat limits and proration for adding or removing seats mid-period.]

6. Questions

[TBD: billing@closa.my]. See also the Terms of Service.