CLOSA BM EN Sertai senarai Founding SA
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Terms of Service

Last updated: 25 October 2026 (draft)

[TBD: counsel review pending. Bracketed items are open.]

1. Agreement

These terms are between you and [TBD: legal entity, SSM no.] ("CLOSA.my", "we"). By creating an account or using the app, web dashboard or Digital Showroom you agree to them, to our Privacy Policy and to Billing & Refunds. If you accept on behalf of an agency, you confirm you are authorised to do so.

2. The service

CLOSA.my is a CRM for new-vehicle Sales Advisors in Malaysia: vehicle catalog and OTR price reference, a 7-stage pipeline, a Document Vault, quote posters, WhatsApp message packs and a per-SA Digital Showroom. Features depend on your plan (SA Pro, SA Elite, Agency Pro, Agency Max). We may improve or change features, and will give reasonable notice of material reductions.

3. Accounts

  • You must be 18 or older and provide accurate details.
  • Keep your password secure; you are responsible for activity under your account.
  • Leads belong to the SA who earned them. Exception: leads added by an Agency belong to the Agency. If an SA is removed from an Agency, the Agency's leads pass to the Agency Admin as custodian.
  • Agency admins can view and manage their team's leads and see usage analytics. Lead routing is not a feature.

4. Plans, trial and payment

  • There is no free tier. Each paid plan starts with a trial (length shown at sign-up) and a payment card is captured up front. Unless you cancel before the trial ends, you are charged and the subscription renews each period until cancelled.
  • Prices are shown in Malaysian Ringgit. [TBD: tax/SST treatment.]
  • If payment fails, your account follows the lapse ladder in Billing & Refunds, ending in deletion of CRM data and removal of the account.
  • We may change prices on reasonable written notice; changes apply from your next renewal.

5. Your data and your customers' data

  • You own the content and customer data you put into CLOSA.my. You give us the right to host, process and display it to provide the service.
  • You are responsible for having a lawful basis and any required consent to collect, store and share your customers' personal data (including sending it to banks), and for using the in-app consent steps as designed. We process that data on your instructions, under the PDPA.
  • Supporting documents are auto-deleted 180 days after a lead is Closed or Cancelled, and CRM data 30 days after your subscription becomes inactive. You are responsible for keeping anything you need beyond those periods elsewhere.
  • Export what you need before cancelling. After deletion it cannot be recovered.

6. Acceptable use

You must not:

  • upload unlawful content, or personal data you have no right to hold;
  • publish misleading prices, offers, rebates or guarantees on your Showroom or posters;
  • use the service to harass, spam or send unsolicited bulk messages;
  • attempt to access other users' data, probe or overload the service, or bypass limits or plan gates;
  • scrape the service, resell it, or build a competing product from it;
  • upload malware, or post a customer's face or documents in public Showroom content without their consent.

We may suspend or remove content or accounts that breach these terms or the law.

7. Prices, catalog and third-party content

  • Catalog data, OTR prices, specifications and offers are for reference and come from manufacturers, dealers and other sources. They may change or contain errors. Always confirm with the official dealer or manufacturer before quoting a customer. We do not guarantee accuracy and are not a party to any sale or loan.
  • Brand names, logos and images belong to their owners and are shown for identification. They are not licensed to you for other use.
  • We do not provide loan approval, financial or legal advice. Banks decide loans; JPJ and the dealership handle registration.

8. WhatsApp and third-party services

WhatsApp features at MVP open pre-written messages in your own WhatsApp for you to send from your own number. You are responsible for complying with WhatsApp's terms and for the messages you send. Third-party services (WhatsApp, payment gateways, embeds) are governed by their own terms.

9. Attribution and branding

SA Pro and Agency Pro Showrooms carry a small CLOSA.my footer line. It is removed on SA Elite and Agency Max. Custom domains use your own DNS and are your responsibility to keep valid.

10. Our intellectual property

The software, design and templates are ours or our licensors'. We grant you a limited, non-exclusive, non-transferable right to use them while your subscription is active.

11. Availability and support

We work to keep the service available but do not promise uninterrupted operation, and we may carry out maintenance. [TBD: support channel and response targets.]

12. Liability

To the extent the law permits: the service is provided "as is"; we are not liable for indirect or consequential loss, lost sales or profit, or loss arising from inaccurate catalog data; and our total liability for any claim is limited to the fees you paid in the 12 months before the claim. Nothing here excludes liability that cannot lawfully be excluded. [TBD: counsel to confirm.]

13. Termination

  • You may cancel any time from the app (see Billing & Refunds).
  • We may suspend or terminate for material breach, non-payment, or legal reasons, with notice where practical.
  • On termination, data is handled under the retention periods above. Audit metadata and billing records are kept for 7 years.

14. Changes to these terms

We may update these terms. For material changes we will give notice in the app or by email. Continuing to use the service after the effective date means you accept them.

15. General

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction. [TBD: confirm governing venue and any arbitration clause.] If a provision is unenforceable the rest remains in effect. A bilingual (Bahasa Malaysia) version will follow; where they differ, [TBD: which prevails].

16. Contact

[TBD: hello@closa.my, postal address]